The conference will take place in hybrid form from Tuesday 7 till Thursday 9 September. The location is the “Facultad de Ciencias, Universidad de Granada”. On Tuesday will be the Welcome drinks and on Wednesday the conference dinner. The gala dinner in the Carmen de la Victoria of the UGR. The reception location is tentative and might be subject to change. All the locations can be found on the map (pdf).

Monday 6 September

Online PhD colloquium (Zoom)

Chairs: Ida Lindgren, J. Ramon Gil-Garcia, Gabriela Viale Pereira

Tuesday 7 September

The onsite sessions and workshop have a green background. The onsite sessions will take place at the “Facultad de Ciencias, Universidad de Granada”. The onsite events can be viewed in Zoom and questions can be asked using the chat function, but the activities will be in the lecture hall. The other sessions and workshops are entirely online, but onsite participatns can attend these sessions in a lecture room.

9.00 Opening and keynote speech

welcome by Pilar Aranda rector of the University of Granda, Prof.dr. Rodríguez Bolívar and conference chairs

HOSPITAL REAL (Convalecientes Room)

Guided Visit to the General Library of the University of Granada

10.30-11.00 coffee break

Faculty of Sciences. Hall Room G-1, G-2

11.00-12.30 Session 1 (onsite)

(Faculty of Sciences, Room G6)

Session 8 (online)

(Faculty of Sciences. Room G5)

12.30-13.30 Lunch

Colegio Mayor Isabel La Católica

13.30-15.00 Workshop I (onsite)

(Faculty of Sciences, Room G6)

Workshop III (online)

(Faculty of Sciences, Room G5)

15.00-15.30 coffee break 

Faculty of Sciences. Hall Room G-1, G-2

15.30-17.00 Session 2 (onsite)

(Faculty of Sciences, Room G6)

Session 9 (online)

(Faculty of Sciences, Room G5)

17.00-18.30 Online poster session (onsite and online)

(Faculty of Sciences. Hall Room G1-G2 and G6)

18.30-19.30 IFIP 8.5 Business meeting (onsite and online)

(Faculty of Sciences. Room G6)

20.00-21.00 Welcome drinks (Marmoles Garden at Hospital Real)
21.00 Start walking tour to Albaicín to go to the Mirador of San Nicolás

start: HOSPITAL REAL (“Marmoles” Garden)

Approximate walking time 1,5 hours – ensure trainers/suitable shoes, as the pavement in the Albaicín is made of small rocks

Wednesday 8 September (12 sessions)

9.00-10.30 Session 7 (online)

(Faculty of Sciences. Room G6)

Session 10 (online)

(Faculty of Sciences. Room G5)

Session 11 (online)

(Faculty of Sciences. Room G7)

10.3-11.00 Coffee break

Faculty of Sciences. Hall Room G-1, G-2

11.00-12.30 Session 3 (onsite)

(Faculty of Sciences. Room G6)

Session 12 (online)

(Faculty of Sciences. Room G5)

Session 13 (online)

(Faculty of Sciences. Room G7)

12.30-13.30 Lunch

Colegio Mayor Isabel La Católica

13.30-15.00 Workshop II (onsite)

(Faculty of Sciences. Room G6)

Workshop IV (online)

(Faculty of Sciences. Room G5)

15.00-15.30 Coffee break

Faculty of Sciences. Hall Room G-1, G-2

15.30-17.00 Session 4 (onsite)

(Faculty of Sciences. Room G6)

Session 14 (online)

(Faculty of Sciences. Room G5)

Session 15 (online)

(Faculty of Sciences. Room G7)

18:00 Walking tour for the main historical heritage of the University of Granada


La Madraza Palace, Outside place of the Curia, Faculty of Law and Hospital Real (approximate time 2 hours)

20.30 Conference dinner –

Thursday 9 September 12 sessions

9.00-10.30 Session 16

(Faculty of Sciences. Room G6)

Session 17

(Faculty of Sciences. Room G5)

Session 18

(Faculty of Sciences. Room G7)

10.3-11.00 Coffee break

Faculty of Sciences. Hall Room G-1, G-2.

11.00-12.30 Session 5 (onsite)

(Faculty of Sciences. Room G6)

Session 19

(Faculty of Sciences. Room G5)

Session 20

(Faculty of Sciences. Room G7)

12.30-13.30 Lunch

Colegio Mayor Isabel La Católica

13.30-14.45 Session 6 (onsite)

(Faculty of Sciences. Room G6)

Session 21

(Faculty of Sciences. Room G5)

Session 22

(Faculty of Sciences. Room G7)

14.45-15.00 Coffee break
15.00-16.00 Keynote: Prof.dr. Hans Jochen Scholl – Digital Government Research — Then, Now, and in Years to Come

Best papers awards

Conference closing

(Faculty of Sciences. Room G6)

17.15 Start visit to Alhambra



Keynote presentations

Title: Digital Government Research — Then, Now, and in Years to Come

Abstract: The origins of Digital Government Research (DGR) formed about 25 years ago, when scholars from various disciplines identified the potential and the need for modernizing democratic public administrations and for better facilitating citizens’ participation in self-governance with the help of modern information and communication technologies (ICTs). Since those beginnings DGR has developed into a burgeoning multi-disciplinary research strand, which has influenced administrative practices and helped shape the understanding of choices and challenges in digital government (DG). While significant progress has been made, some limitations and some aberrations in DG have also been observed. Future DGR, therefore, needs to not only describe, analyze, address, and celebrate what works in democratic DG, but rather also investigate what challenges might emerge in and through DG practices, which are not committed to the advancement of democratic practices and citizen participation.

Bio: Hans Jochen Scholl serves as a Full Professor in the Information School at the University of Washington, Seattle, WA. He earned a Ph.D. in Information Science from the University at Albany, State University of New York, and also holds a Master’s degree in Business Administration from the GSBA Zurich, Switzerland. His research interests focus on the information perspective for understanding human-originated complex systems. He employs quantitative and qualitative approaches ranging from System Dynamics to Situational Action Analysis and Action Research among other methods. Areas of study include information management, in general, and Digital Government, disaster studies (Disaster Information Management), information artifact evaluation, and pro sports information management, in particular. Dr. Scholl is a past president of the Digital Government Society, of which he was a founding member. He also serves as Past Chair of the IFIP WG 8.5 (IS and Public Administration) and as a Board Member of the International Association for Information Systems for Crisis Response and Management (ISCRAM organization). With help of iSchool graduate assistants he maintains and publishes the Digital Government Reference Library (DGRL) and the Disaster Information Reference Library (DIRL). Furthermore, he served as founding chair for over a decade and later as co-chair of the renowned Digital Government Track at HICSS (until 2020). He serves as Editorial Board Member on a number of leading journals.


How to measure the impact of e-Participation?

Kristina Reinsalu

DECIDO – eviDEnce and Cloud for more InformeD and effective pOlicies

Francesco Mureddu and Roberto Di Bernardo

Barriers of Government as a Platform in Practice

Peter Kuhn, Matthias Buchinger and Dian Balta

A snapshot of AI-solutions in the public sector

Giulia Maragno, Luca Tangi, Luca Gastaldi and Michele Benedetti

ACROSS: Towards user journeys for the delivery of cross-border services ensuring data sovereignty

Francesco Mureddu and Nathan Nathan Carvalho

Citizen-centric socio-cognitive model for societal participation

Iikka Pietilä, Niina Meriläinen, Jari Varsaluoma and Kaisa Väänänen

General Data Protection Law: observations and analysis of the compliance level of organizations

Matheus L. de S. Louzeiro, Renato José da S. Camões, Edna D. Canedo, Vanessa C. Ribeiro, Fábio Lúcio L. de Mendonça and Rafael T. de Sousa Jr

New Prospects for the Use of Cloud Computing by Control and Supervisory Bodies in Russia

Mikhail Bundin and Aleksei Martynov



Workshop I: Building sustainable cybersecurity community: CyberSec4Europe lessons learned – Natalia Kadenko

Workshop II: A Prescriptive Framework for the Formulation of E-GOV Strategies taking into account International Rankings – Wagner Araujo, Delfina Soares, João Carvalho and Joana Carvalho

Workshop III: Co-Creation in Public Sector Innovation – Gerhard Embacher-Köhle and Matthias Lichtenthaler

Workshop IV: Conceptual Models for Integrated Public Service Co-Creation and Provision – E Efthimios Tambouris, Alexandros Gerontas, Konstantinos Tarabanis, Paula Rodriguez Müller, Cesar Casiano, Anita Cioffi and Natalia Oprea


Session 1: Cross-border and personalized interactive services (onsite)

Chairs: Hans Jochen Scholl, Ida Lindgren & Gabriela Viale Pereira

Developing Cross-border E-governance: Exploring Interoperability and Cross-border Integration

Robert Krimmer, Stefan Dedovic, Carsten Schmidt and Andreea-Ancuta Corici

Data-driven Personalized E-government Services: Literature Review and Case Study

Mariia Maksimova, Mihkel Solvak and Robert Krimmer

How to Redesign Government Processes for Proactive Public Services?

Peter Kuhn, Matthias Buchinger, and Dian Balta

Session 2: Misinformation (onsite)

Chairs: Marijn Janssen, Sara Hofmann, Marius Rohde Johannessen & Panos Panagiotopoulos

A conceptual model for approaching the design of anti-disinformation tools (Best paper nominee)

Mattias Svahn and Serena Coppolino Perfumi

Whose Agenda Is It Anyway? The Effect of Disinformation on COVID-19 Vaccination Hesitancy in the Netherlands

Natalia I. Kadenko, J.M. van der Boon, J. van der Kaaij, W.J., Kobes, A.T. Mulder, J.J. Sonneveld

Automatic Intent-based Classification of Citizen-to-Government Tweets

José Luis Lavado Sánchez, Iván Cantador, María E. Cortés-Cediel and Miriam Fernandez

Session 3: Digital Transformation (onsite)

Chairs: Hans Jochen Scholl, Ida Lindgren & Gabriela Viale Pereira

Data Science or Process Science? How to Promote the Next Digital Transformation in the Public Sector (Best paper nominee)

Ralf Klischewski

A Digital Game to Learn about Open Data

Davide Di Staso, Fernando Kleiman, Joep Crompvoets, and Marijn Janssen

Practitioners’ Perceptions of Fitness to Task of a Leading Disaster Response Management Tool

Hans J. Scholl and Eric E. Holdeman

Session 4: Service development (onsite)

Chairs: Hans Jochen Scholl, Ida Lindgren & Gabriela Viale Pereira

Accountable Federated Machine Learning in Government: Engineering and Management Insights (Best paper nominee)

Dian Balta, Mahdi Sellami, Peter Kuhn, Ulrich Schöpp, Matthias Buchinger, Nathalie Baracaldo, Ali Anwar, Heiko Ludwig, Mathieu Sinn, Mark Purcell and Bashar Altakrouri

TLV-diss: A Dissimilarity Measure for Public Administration Process Logs

Flavio Corradini, Caterina Luciani, Andrea Morichetta, Marco Piangerelli, and Andrea Polini

Agile Development for Digital Government Services: Challenges and Success Factors

Maximilian Kupi and Keegan McBride

Session 5: Innovation and strategy (onsite)

Chairs: Csaba Csaki, Francesco Mureddu & Marijn Janssen

“Ready to innovate?” Exploring the innovation capabilities of public agencies

Alessia C. Neuroni, Michael D. Marti and Anja C. Wüst

How to Foster e-Competence in the Public Sector? A Mixed-Method Study Using the Case of BPM

Sebastian Halsbenning, Michael Koddebusch, Marco Niemann and Jörg Becker

International Rankings in E-GOV Strategy formulation: Appraisal of their use and relevance

Wagner Araujo, Delfina Soares and João Carvalho

Session 6: Emerging issues (onsite)

Chairs: Csaba Csaki, Francesco Mureddu & Marijn Janssen

Policy Recommendations for Promoting Touristic Attractivity from Local Government Perspective in Innovative Environments

Manuel Pedro Rodríguez Bolívar, Fabiana Roberto, and Rosa Lombardi

Towards Human-Centered Society: Self-Service Structures For Distributed Equality Diversity and Inclusion Governance

Nicholas Robinson

Managing the paradoxical tension between digital and IT

Lieselot Danneels


Session 7: Legal Issues and governance (online)

Chairs: Peter Parycek & Anna-Sophie Novak

Analysing the implementation of electronic communication strategies through legislation

Valerie Albrecht and Anna-Sophie Novak

The accountability of intelligence and law enforcement agencies in information search activities

Pál Vadász and Zsolt Ződi

Exploring the impact of digital global governance through affordance theory: the case of climate reporting

Tove Engvall

Session 8: Digital Participation (online)

Chairs: Noella Edelmann, Peter Parycek & Robert Krimmer

Youths’ digital participation in the early phases of COVID-19 lockdown (Best paper nominee)

Iikka Pietilä, Jenni Kallio, Jari Varsaluoma1, and Kaisa Väänänen

Discovering Sense of Community enabling factors for Public and Government Staff in Online Public Engagement

Ann O’Brien, William Golden and Murray Scott

Understanding civic engagement on social media based on users’ motivation to contribute

Sara Hofmann and Ilias O.Pappas

Session 9: Legal Informatics (online)

Chairs: Peter Parycek & Anna-Sophie Novak

Application of process modelling and simulation to evaluate administrative burdens at the law-making stage (Best paper nominee)

Szymon Mamrot

Evaluating Second Generation Cross-Country Open Legal Data Infrastructures Using Value Models

Charalampos Alexopoulos, Euripidis Loukis and Shefali Virkar

Lawyers and Smart Technologies: experiences of apps’ development in justice environment

Giampiero Lupo and Davide Carnevali

Session 10: Digital Society (online)

Chairs: Thomas Lampoltshammer & Katarina L. Gidlund

Researching Digital Society: Using Data-Mining to Identify Relevant Themes from an Open Access Journal

Judith Schoßböck, Noella Edelmann and Nina Rizun

User needs for a mobility app to support living in rural areas

Vera Spitzer and Maria A. Wimmer

Adoption of E-Government Requirements to Higher Education Institutions Regarding the Digital Transformation

Christina Deutsch, Matthias Gottlieb1and Hans Pongratz

Session 11: Digital Transformation (online)

Chairs: Hans Jochen Scholl, Ida Lindgren & Gabriela Viale Pereira

Digital Transformation Initiatives in Public Administration During the Covid-19 Pandemic in Brazil: Unveiling Challenges and Opportunities

Ana Paula Tavares, Luiz Antonio Joia, and Marcelo Fornazin

Exploring ICT expenditures and their relationship with e-maturity. The case of Italian Local Governments.

Luca Tangi, Marco Gaeta, Michele Benedetti and Giuliano Noci

Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations when Using a SaaS Solution

Björn Lundell, Jonas Gamalielsson, Andrew Katz, and Mathias Lindroth

Session 12: Smart Cities (online)

Chairs: Nuno Lopes, Manuel Pedro Rodríguez Bolívar, Karin Axelsson

Understanding the Factors that Affect Smart City and Community Initiatives: Lessons from Local Governments in the United States

Xiaoyi Yerden, J. Ramon Gil-Garcia, Mila Gasco-Hernandez, and G. Brian Burke

The Social Representation of Smart Cities: A View from Brazil

Flavia Michelotto and Luiz Antonio Joia

Trust Factors Affecting the Adoption of E-government for Civic Engagement

Suha AlAwadhi

Session 13: Disclosing open Data (online)

Chairs: J. Ramon Gil-Garcia & Efthimios Tambouris

A Typology of Municipalities’ Roles and Expected User’s Roles in Open Government Data Release and Reuse (Best paper nominee)

Elisabeth Gebka and Annick Castiaux

Ronda: Real-time Data Provision, Processing and Publication for Open Data

Fabian Kirstein, Dario Bacher, Vincet Bohlen, and Sonja Schimmler

The Potential of BOLD in National Budget Planning: Opportunities and Challenges for Kosovo

Mentor Geci and Csaba Csáki

Session 14: Data Analytics, Decision Making, and Artificial Intelligence (online)

Chairs: Evangelos Kalampokis, Euripidis Loukis, & Habin Lee

Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data

Evangelos Kalampokis, Areti Karamanou and Konstantinos Tarabanis

A Trustable and Interoperable Decentralized Solution for Citizen-centric and Cross-border eGovernance: A Conceptual Approach

George Domalis, Nikos Karacapilidis, Dimitris Tsakalidis, and Anastasios Giannaros

Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective

Wout Hofman, Jonathan Migeotte, Mathieu Labare, Boriana Rukanova, and Yao-Hua Tan

Session 15: Governance and innovations (online)

Chairs: Csaba Csaki, Francesco Mureddu & Marijn Janssen

The impact(s) of European integration on Portuguese local governance models. Porto and Sever do Vouga municipalities cases

Ana Melro    

Information Management and E-services Development: The Follow-up Process of Residential Care Homes for children and young people in Two Swedish Municipalities

Proscovia Svärd and Sheila Zimic

Digital Infrastructures for Governance of Circular Economy: A Research Agenda

Boriana Rukanova, Yao Hua Tan, Robin Hamerlinck, Frank Heijmann and Jolien Ubacht

Session 16: Digitalization of public services (online)

Chairs: Hans Jochen Scholl, Ida Lindgren & Gabriela Viale Pereira

What public services should be digitalized? A citizen-centered analysis of what public services are suitable for digital communication channels

Sara Hofmann, Christian Østergaard Madsen, Ida Lindgren and Guri Verne

Integrated Public Service Co-Creation: Objectives, Methods and Pilots of inGov project

Efthimios Tambouris and Konstantinos Tarabanis

Understanding Actor Roles in Inter-organizational Digital Public Services

Stijn Wouters, Marijn Janssen, and Joep Crompvoets

Session 17: Open data adoption (online)

Chairs:Shefali Virkar, J. Ramon Gil-Garcia & Efthimios Tambouris

A Translation Service for Open Data Portals (Best paper nominee)

Sebastian Urbanek and Sonja Schimmler

Making sense of open data policies: a self-evaluation tool for public administrations

Michele Benedetti, Marco Gaeta, Claudio Russo, Luca Tangi and Irene Vanini

Adopt or not Adopt an Open Government Data Portal. Structural Motivations of Adoption in Local Public Administrations

J. Ignacio Criado, Carlos Jiménez and Laura Alcaide-Muñoz

Session 18: Data Analytics, Decision Making, and Artificial Intelligence (online)

Chairs: Evangelos Kalampokis, Euripidis Loukis & Habin Lee

Process Automation as Enabler of Prioritized Values in Local Government – A Stakeholder Analysis (Best paper nominee)

Daniel Toll, Ida Lindgren, and Ulf Melin

Towards a Framework for the Adaption of the Internet of Things in International Border Control Organizations

Paul Brous, Monica den Boer, and Pascal Wolf

Session 19: Digital Services (online)

Chairs: Hans Jochen Scholl, Ida Lindgren & Gabriela Viale Pereira

The Importance of ICT in Local Governments: Results from a Survey on the Characterization of the ICT Function in Portugal

Luis Felipe M. Ramos, Mariana Lameiras, Delfina Soares, and Luis Amaral

Beyond Substantive Goals – A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters (Best paper nominee)

Søren Skaarup

eCommerce Platforms Evaluation Framework for Government

Boriana Rukanova, Yao-Hua Tan, Jolien Ubacht, Marcel Molenhuis, Frank Heijmann, Han Bosch, Zisis Palaskas, Hao Chen,Toni Männistö, Ade Ratnasari

Session 20: Participation & voting (online)

Chairs: Noella Edelmann, Peter Parycek & Robert Krimmer

Online deliberation on social media: dialogue or discussion

Olga Filatova, Daniil Volkovskii and Radomir Bolgov   

Participation in a new media landscape – a literature review of participation tools.

Marius Rohde Johannessen and Eiri Elvestad

Analyzing pre-conditions to introduce internet voting in Portugal: Insights from the Estonian model

Marlon Freire, Sergio Nunes and David Dueñas-Cid

Decisive Factors for Success or Failure of e-Democracy Initiatives in the Information Era

Panagiotis Keramidis and Yannis Charalabidis

Session 21: AI Automation (online)

Chairs: Evangelos Kalampokis, Euripidis Loukis & Habin Lee

Adoption of automation technologies in public organizations: The perception of healthcare professionals in Greece

Alexandra Daikou, Ioanna Tamouridou, Evangelos Kalampokis and Konstantinos Tarabanis     

A Typology for Applications of Public Sector AI

Marissa Hoekstra, Anne Fleur van Veenstra and Cass Chideock

Data Science methods and techniques for goods and services trading taxation: a systematic mapping study

Douglas Silva and Sergio T. Carvalho

Session 22: Social welfare technology (online)

Chairs: Thomas Lampoltshammer & Katarina L. Gidlund

How is Digitalization Legitimised in Government Welfare Policies? An Objectives-Oriented Approach

Marcus Heidlund and Leif Sundberg   

Inscribing and De-scribing Values into Welfare Technology: The Development of an Analytical Framework

Annika Hasselblad     

Identifying measurable targets for city’s social and welfare sector management

Pasi Hellsten and Kristiina Lumme