Volume 55 (November 2013)

Welcome to dgOnline, the electronic newsletter of the Digital Government Society. dgOnline is a quarterly summary of news and events of interest for the DG community. To submit material for inclusion in future issues, please send an email to Gabriel Puron-Cid at newsletter@dgsociety.org .

In this Issue:

  • DGSNA news
  • News
  • Research
  • Best Practices
  • Conferences and Calls for Participation
  • Job Opportunities
  • Funding Opportunities
  • Other Resources


From DGSNA to DGS: Going Global

In October 2013, the Digital Government Society of North America became the Digital Government Society (DGS), reflecting the global nature of digital government research, practice, and community. President of DGS John Carlo Bertot indicated that, “The name change marks an exciting achievement for DGS and digital government research. By opening the Society, we are expanding its reach and engaging scholars and practitioners from around the world.” Past President Hans Jochen Scholl said, “This will have a positive effect on digital government research and practice in North America. However, it will also help get better access to digital government networks in North America for people in other parts of the world. I see a strong win-win scenario here.”

Originally formed in 2006, The Digital Government Society of North America was created in part with funding from the National Science Foundation to serve the interests of a community of scholars and managers interested in the development and impacts of digital government within North America. Simultaneously, other communities around the world focused on the impacts, development, innovation, use, practice, and other aspects surrounding digital government also developed – and more importantly, engaged in international and collaborative work. In short, digital government, and the need to engage in best practice and leading edge research, is not limited to any one community, country, or region.

This shift is evidenced in the continued growth of scholarly and practitioner communities though:

• Conferences such as the

  • International Conference on Digital Government (dg.o) run by the DGS
  • Hawaii International Conference on Systems Sciences (HICSS) EGOV track
  • International Federation for Information Processing Electronic Government (IFIP) EGOV and ePart conferences
  • And others

• Journals such as the

  • Government Information Quarterly (Elsevier),
  • Information Polity (IOS Press), 
  • International Journal of Electronic Government (IGI Global)
  • Journal of Information Technology and Politics (Taylor & Francis)
  • Transforming Government: Process, People and Policy  (Emerald)
  • Electronic Government: An international Journal (Inderscience)
  • And others.

It is precisely due to this global nature of digital government that the Digital Government Society of North America became the Digital Government Society. We are aware that other local, regional, and international organizations exist (for example, the IFIP working group 8.5––information systems and public administration), which may have intersecting or complementary aims. We see DGS as an engaged and collaborative Society that seeks to advance the cause of digital government research and practice all over the world, individually as a Society and collectively with others.

As we move forward, the goals of the Society are to:

  • Promote and share leading edge digital government research.
  • Develop a community of practice around digital government that fosters sharing between governments, researchers, industry, and practitioners.
  • Informs the community about developments in digital government research and practice.
  • Provides opportunities, such as through its annual dg.o conferences, for showcasing the latest developments in research and practice.
  • Serve as key intermediary that connects researchers and practitioners.
  • Serve as a voice to promote funding and support of digital government research and practice.
  • Work constructively with other organizations that share the same vision and values and pursue the same goals

In accomplishing these goals, the Society seeks to foster the use of information and communication technologies (ICTs) to support and improve public policies and assist governments serve and engage their citizens, develop smart and innovative strategies that improve government operations, and leverage resources to provide comprehensive and timely government services.

We welcome your participation in helping us achieve these goals. By becoming a member, participating in our conferences, or joining the Board, you can help create both the future of the Society and foster an important and growing community of research and practice. Please do join us as we continue to grow!

Call for Papers dg.o 2014

15th Annual International Conference on Digital Government Research 

Open Innovations and Sustainable Development in Government:  

Experiences from around the World

Centro de Investigación y Docencia Económicas (CIDE) 

Aguascalientes City, Aguascalientes, Mexico

Wednesday – Saturday, June 18-21, 2014

Submission deadline—February 1st, 2014 Home page: http://dgsociety.org/conference/2014 General inquiries: dgo2014@easychair.org Twitter: DGSociety, #dgo2014 Paper submissions: https://www.easychair.org/conferences/?conf=dgo2014

Governments around the world are embracing different “open innovations” to foster sustainable development such as open government, policy informatics, smart technologies, semantic technologies, web services applications, open and transparent government, social media, crowd sourcing, data integration, visualizations, analytics, new collaboration models and practices, data sharing, computing infrastructure models, and cyber-security. 

With the idea of exploring these experiences in the public sphere, the Digital Government Society (DGS) announces the 15th Annual International Conference on Digital Government Research - dg.o 2014. The dg.o conferences are an established forum for presentation, discussion, and demonstration of interdisciplinary e-Government and political participation research, technology innovation, applications, and practice. Each year the conference combines:

  • Presentations of effective partnerships and collaborations among government professionals and agencies, university researchers, relevant businesses, and NGOs, as well as grassroots citizen groups, to advance the practice of e-Government.
  • Presentations and discussions on new research on e-Government as an interdisciplinary domain that lies at the intersections of information technology research, social and behavioral science research, and the challenges and missions of government.
  • A showcase of e-Government projects, implementations, and initiatives that bring together the research and practitioner communities, demonstrate the effectiveness and/or challenges of e-Government, and offer best practices.

Democracy today faces unprecedented opportunities and challenges. New technologies provide citizens, governments, industry and non-governmental organizations with the opportunity to redefine the relationship between government and the public that they serve, create innovative and customer-focused services, encourage transparency, promote participatory democracy, facilitate the co-design of services, form new partnerships in service delivery, streamline operations and reduce costs, and build trust in government. But harnessing and implementing technologies effectively raises a number of policy, technology, and governance challenges. This year, the conference program will focus on research and practice related to big data, open innovations, sustainable development in governments and non-profit organizations. The availability of large quantity of data, growth in computing power, and advanced analysis and presentation tools have given rise to new opportunities for developing policy instruments and creating public-private partnerships to improve government services as well as to create new, innovative practice. Furthermore, the combination of new technology, policy tools, collaborative governance and innovative practices could play transformational roles in fostering sustainable development around the world. 

Submissions addressing this theme could include but are not limited to: big data, open government, sustainable development, policy informatics, smart technologies for governments, semantic technologies for e-government, web services applications, open and transparent government; social media and public participation; effective use of social media by governments, citizens and organizations; crowd sourcing for government decision making; transformative government; models of collaboration among government, industry, NGOs, and citizens; data integration, visualizations, and analytics for government decision making or public collective problem solving; agile and flexible government; financial/economic/social policy making; policy and governance issues that enable, facilitate, and promote smart government; government productivity and effectiveness; service quality and customer-centric e-Government; social and health infrastructure; global government collaboration models and practices; infrastructure for data sharing among government agencies or non-governmental organizations or citizens groups; computing infrastructure models, cyber-security and project management; IT-enabled government management and operations, and interest in program execution; IT and tools to support government security; and methods to measure and evaluate success in e-Government and private and public participation in governance.

In addition, we welcome submissions from the broader domain of digital government research. We invite completed research papers, papers describing management and practice, policy and case studies, on-going research posters, and live demonstrations that demonstrate the use of technology to promote innovative e-Government services. We particularly encourage submissions on interdisciplinary and crosscutting topics. We also encourage the submission of suggestions for panels, and pre-conference tutorials and workshops.

Accepted papers are published in the ACM Proceedings Digital Library, and selected papers will appear in leading journals such as Government Information Quarterly and Information Polity.

The conference has six thematic tracks, which accept full research papers as well as management case studies and policy papers (see below for paper submission types), and one track for panel proposals. Each track has two co-chairs who are responsible for managing the submission and review process for their track. The conference also accepts work in progress and short descriptions of applications on any topic. We also welcome proposals for workshops and tutorials, which can be submitted directly to the Easychair system. Feel free to get in contact with any track chairs for guidance.

Track 1. Social Media and Government

Track chairs: Andrea Kavanaugh and Rodrigo Sandoval 

The use of social media has been growing rapidly and globally. Governments at all levels have been using these media for public administration and for outreach to citizens.  Citizens, businesses and voluntary associations have been using them to share information, ask questions, and to collaborate on problem solving in neighborhoods, states, industries and nations. The growing use of social media has created new challenges and opportunities for all users, e.g., changes in regulations and policies, marketing, and more diverse perspectives and feedback. However the staggering number and diversity of messages and topics generated is difficult to process and make sense of, not only on a day-to-day basis, but also during crises. Social media have also offered broader, more diverse participation in collective problem solving and governance. This track welcomes research and practice papers addressing a range of similar or related topics on social media analysis on content, metrics, case studies or theoretical models to advance this area of research.

Track 2. Transformation and Open Government

Track chair: Marijn Janssen, Natalie Helbig and Vishanth Weerakkody

Many governments are working toward a vision of government-wide transformation that strives to achieve an open, transparent, accountable government while providing demand-driven services. To be successful in this vision fundamental changes are necessary in practice and new research that examines governments as open systems seeking participation and interaction with their environment is needed. The track solicits papers addressing the issue of public sector transformation between government and the environment.

Track 3. Emerging Topics

Track chairs: John C. Bertot, Paul Jaeger and Chris Reddick

The continual development of new technologies, big data applications, policies, and management practices keep digital government research and practice in a state of perpetual evolution. This evolution also provides governments with ways in which to cultivate innovative, smart, and transformational government services. The Emerging Topics track seeks submissions that provide insights into emerging digital government research and practice.

Track 4. Organizational Factors, Adoption Issues and Digital Government Impacts

Track chair: Chris Hinnant and Lei Zheng

Public organizations employ information and communication technologies (ICT) to facilitate communication and transactions with many stakeholders such as residents, private sector businesses, non-profit organizations, and other government agencies. While recent digital government research has often focused on understanding the external impacts of ICT adoption by government, the adoption and implementation of new ICT by public organizations is influenced by organizational factors such as the availability of resources (i.e. funding, technological knowledge, and personnel), leadership, and the organization’s technological culture. This track solicits research that examines the organizational factors that influence the adoption and implementation of new ICT as well as the impact of new ICT on the organizational processes, effectiveness, and innovativeness of public organizations.  Research in this tract may examine the adoption, use, and organizational impacts of a variety of innovative technologies and practices including but not limited to social media technologies, citizen-centric technologies, virtual collaborative work practices, and technologies that facilitate the collection and analysis of large data sets. Furthermore, the tract is also interested in the adoption of innovative policies or practices that seek to facilitate the strategic use of ICT by public organizations.

Track 5. Smart Cities, Smart Citizens and Smart Government

Track chair: Soon Ae Chun and Sehl Mellouli

Cities, governments and citizens face the challenging issues of sustainability as the existing infrastructure systems are quickly surpassed by growing populations, heightened demands for services and resources, and growing interdependencies of different systems.  The concept of smart cities, smart governments and smart citizens is to utilize technology to create innovative solutions to the quality of life and sustainability and achieve not only the operational efficiencies but also transforming policy development and governance.    This track aims to facilitate theoretical, empirical and technical discussions on approaches towards the smart government, smart cities, smart community and smart citizens. Topics include but not limited to the technical and policy innovations in the area of energy, transportation, health, education, public safety, buildings, urban planning, environment, business, cyber security and privacy, and others.

Track 6. Panels

Track chairs: Teresa Harrison and Jana Hrdinova

Panel proposals may address themes or topics related to any of the tracks for the conference. Additionally, we welcome panel proposals that put a spotlight on practice and application. Proposals from practitioners at all levels of government featuring experiences with, perspectives on, and evaluations of digital government practice are encouraged. Individuals interested in submitting panel proposals are invited to consult the panel co-chairs about their ideas prior to developing their submissions.


  • February 1, 2014 - Papers, workshops, tutorials, and panel proposals due (For panel proposals, please send expressions of interest in proposing a panel earlier, if possible, to Teresa Harrison (tharrison@albany.edu)March 15, 2014 - Application deadline for 2014 Doctoral Colloquium
  • March 15, 2014 - Papers, workshops, tutorials, and panel proposals notifications
  • March 30, 2014 - Posters and demo proposals due
  • April 15, 2014 - Camera-ready manuscripts due
  • April 15, 2014 acceptance notifications
  • May 5, 2014 - Conference hotel block closes - make your bookings before this deadline!
  • May 20, 2014 - Early registration closes!
  • June 18-21, 2014 - Dg.o 2014 conference!


  • Research papers (maximum of 10 pages)
  • Management, Case Study, or Policy papers (maximum of 6 pages)
  • Panel descriptions (maximum of 4 pages)
  • Posters (maximum of 2 pages)
  • System demonstrations (maximum of 2 pages)
  • Pre-Conference tutorial proposals (maximum of 2 pages)
  • Pre-Conference workshop proposals (maximum of 2 pages)
  • Doctoral colloquium application (maximum of 10 pages) 

Submissions must not exceed the maximum number of pages specified for each type of submission in camera-ready ACM Proceedings format (double column, single spaced pages). Please do not use page numbers. Paper titles should be on the first page of text, rather than on a separate cover page.

  • Research and Policy papers will be reviewed through a double blind review process. Therefore, author names and contact information must be omitted from all submissions. Authors must identify the topic(s) being addressed in the paper to assist the program committee in the review process.
  • All other submissions should follow the same ACM proceedings camera-ready format with author names included on the paper.
  • All accepted submissions will appear in the proceedings, and authors are expected to present their work. At least one author for each accepted paper must register before the camera ready version is due in order for it to be included in the proceedings.

Submissions are through: https://www.easychair.org/conferences/?conf=dgo2014


Research papers (maximum 10 pages) – blind review

These submissions report innovative digital government research results in the form of a formal scholarly paper. Papers on any digital government topic and all research methodologies are welcome. Relevance to digital government problems, goals, or policies must be explicit.


Management, case study, or policy papers (maximum 6 pages) – blind review

These submissions describe and evaluate practical digital government projects or initiatives, discuss major policy themes, or present and evaluate management approaches to digital government initiatives and programs.


Panels (maximum 4 pages)

Proposals should include information about the theme and goals of the panel, a summary of the digital government issues or questions that the panel will address, statements about the value of the discussion to conference attendees and how well suited the topic is to a panel discussion. In addition, the proposal should include information about the expertise of the moderator and panelists in the selected issues. Please include names, institutional affiliations, addresses, email, and phone contact numbers of the contact person, moderator, and presenter(s).


Posters (maximum of 2 pages)

The poster session, held in conjunction with the system demonstrations, allows presenters to discuss research in progress, application projects, or government policies and program initiatives in one-to-one conversations with other participants at the conference. The 2-page summaries should outline the nature of the research, policy, or project and describe why the work will be of interest to dg.o attendees. Posters prepared for the conference should measure approximately 36" x 48." Each poster station is provided with a table and an easel. Selected poster submissions may be asked to give an oral presentation in the conference sessions.


System Demonstrations (maximum 2 pages)

System demonstrations are held concurrently with the poster session to the accompaniment of good food and professional fellowship. The 2-page summaries should outline the nature of the system and describe why the demonstration is likely to be of interest to dg.o attendees. Demonstrations of interest include systems under development or in active use in research or practice domains. Submissions should include authors' names and contact information according to that format. Each station is provided with a table, an easel, and Internet access. Monitors will be available for rent. Selected demo submissions may be asked to give an oral presentation in the conference sessions.


Pre-conference Tutorials (maximum 2 pages)

dg.o tutorials are half- or full-day presentations that offer deeper insight into e-Government research, practice, research methodologies, technologies or field experience. In particular, tutorials are intended to provide insights into good practices, research strategies, uses of particular technologies such as social media, and other insights into e-Government that would benefit researchers and practitioners.


Pre-conference Research or Management Workshops (maximum 2 pages)

We invite workshop proposals on any e-Government research or management topic. Workshops are half- or full-day events intended to offer interactive sessions, in which the workshop host and participants discuss and engage in activities designed to facilitate joint learning and further exploration of a particular subject. Individuals proposing workshops will assume the responsibility of identifying and selecting participants for the workshop and for conducting workshop activities.


Doctoral Colloquium (maximum 10 pages, not including references, tables and figures)

The Doctoral Colloquium is a highly interactive full-day forum in which Ph.D. students meet and discuss their work with each other and with senior faculty from a variety of disciplines associated with digital government research. The colloquium is planned for Wednesday June 18, 2014. PhD students can submit papers describing their planned or in-progress doctoral dissertation covering any research areas relevant to digital government. Ideally, student participants will have completed one or two years of doctoral study or progressed far enough in their research to have a structured proposal idea and perhaps some preliminary findings, but have not reached the stage of defending their dissertations. We expect students at this stage of study will gain the most value from feedback on their work and from the more general discussions of doctoral programs and scholarly careers. See the detailed announcement for complete information on the colloquium and how to submit an application. Material provided in applications to the doctoral colloquium will not be published in the proceedings. However, we encourage students to submit finished research to one of the paper tracks or as a poster or demo.



  • All accepted management or policy papers, research papers, student papers, panels, posters, and system demonstrations will be published in the printed proceedings and included in the ACM digital library. Selected papers may be invited for a journal special issue.
  • Outstanding achievement awards will be presented in the categories Research papers, Management and policy papers, Posters, and System demonstrations. Papers that reflect the theme of the conference, from E-Government to Smart Government, will be preferred. Other selection criteria include the interdisciplinary and innovative nature of the work, its contribution to and balance between theory (rigor) and practice (relevance), the importance and reach of the topic, and the quality of the writing for communicating to a broad audience.


The dg.o 2014 conference management team includes:

  • Conference Co-chairs: 
    • Scott Robertson, University of Hawaii
    • Gabriel Puron-Cid, Centro de Investigación y Docencia Económicas
  • Program Chairs:
    • J. Ramon Gil-Garcia, Centro de Investigación y Docencia Económicas 
    • Jing Zhang, Clark University.
  • Track Chairs:
    • Andrea Kavanaugh, Virginia Tech
    • Chris Hinnant, Florida State University 
    • Chris Reddick, University of Texas San Antonio
    • John Bertot, University of Maryland College Park
    • Lei Zheng, Fundan
    • Marijn Janssen, Delft University
    • Natalie Helbig, Center for Technology in Government, University at Albany
    • Paul Jaeger, University of Maryland College Park
    • Rodrigo Sandoval, Universidad Autónoma del Estado de México
    • Sehl Mellouli, Laval University 
    • Soon Ae Chun, City University of New York
    • Vishanth Weerakkody, Brunel University
  • Panel Chairs:
    • Teresa Harrison, University at Albany
  • Workshop and Tutorial Chair - Soon Ae Chun, City University of New York
  • Poster and Demo Chair - Gabriel Puron Cid, CIDE
  • Doctoral Colloquium Chairs:
    • Sharon Dawes, Center for Technology in Government, University at Albany
    • Björn Niehaves, Hertie School of Governance
    • J. Ramon Gil-Garcia, Centro de Investigación y Docencia Económicas


Helping the Next Generation Digital Government Scholar: The Valerie Gregg International Student Fund

Many of us have had the good fortune to find mentors, collaborators, and inspiration in the international digital government research community.  Belonging to a welcoming intellectual community is especially important for students who choose this multi-disciplinary, non-traditional research area. You have an opportunity to help support and develop the next generation digital government scholar by contributing to the Valarie Gregg Fund.

Three years ago the Digital Government Society established a student support fund with a bequest from one of our founders, Valerie Gregg.  Valerie was tireless in building our community through institutional, professional, and personal connections.  We honor her each year at dg.o by providing the colloquium students with a full-registration scholarship that allows them to participate in the entire conference.  But we want and need to do more to encourage excellent students to apply for the colloquium and engage in the conference and the community, regardless of their own resources

We ask you to contribute to Valerie's vision for a global digital government research community by making a donation to the Valerie Gregg International Student Fund.  As the fund grows we will be able to offer travel support as well as conference registration fees to attract the best students to the colloquium, and more importantly to the future of our field.

Contributions of any amount are easy to make and are tax deductible for US residents.  Please go to http://dgsociety.org/services/valerie-gregg-international-student-fund to learn more and to donate. Thank you on behalf of all the young scholars who will benefit from your generosity.



Thousands of Calls Blocked, Thanks to Contest Winner (10/26/2013)

FTC Challenge winner Nomorobo blocks annoying robocallers and telemarketers from reaching your phone. http://blog.howto.gov/2013/10/25/thousands-of-calls-blocked-thanks-to-contest-winner/


Best Week Ever in #SocialGov (10/23/2013)

The third installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government.



Let’s Talk Connected Devices (10/22/2013) 

Key Data points from the Mobile Future infographic on the proliferation of connected devices.                         



2013 State CIO Survey: An Enterprise View of IT (10/14/2013)

IT representatives from 54 states and territories share what their organizations are going through, where they succeed and where they struggle.



Digital Analytics Program Goes to the Moon (09/17/2013)

NASA joined the Digital Analytics Program (DAP) and started using Google Analytics Premium on Feb. 1, 2013. They saw its power almost immediately.



Best Week in SocialGov Ever: Week 1 (09/18/2013)

Between the Library of Congress’ new Innovation Talks, the chance to learn from Saudi Arabian digital artists and a new event with Social Media Club DC, it was a great week for SocialGov. 




PEW Report: Trends in Digital News (10/18/2013)

A report by the PEW Research Center, 12 trends for shaping digital news, looks at how the Internet and digital devices are changing news consumption habits. 



PEW Cell Phone Activities Report (03/24/2013)

Pew Research Center’s Internet & American Life Project report on Cell Phone Activities for 2013. The report stated that 91% of American adults own a cell phone and many use their devices for more than just phone calls.



Best Practices

Understand User Needs by Analyzing Search Trends: How to Create  Semi-Automated Report (10/23/2013)

How to create a semi-automated report for analyzing large amounts of search data on a regular basis.



Government.github.com (10/2013)

Github launched a portal Github and Government aimed at helping governments open source datasets, legislation and information so citizen programmers can help solve local problems.



What is a “Customer Centered” Culture? (09/27/2013)

The key to developing a customer-centric culture is to understand who your customers are and their expectations.



Plain Language Ninja (09/26/2013)

Awesome editing advice to help feds brush up on plain language. Tips include: 

  • Organize for the reader reader-centered
  • Use design features such as headers, tables, and bullets
  • Shorted your sentences and paragraphs



Tackling PII in Electronic Data (09/23/2013)

Highlights DigitalGov U’s Legal Learning Series class Social Media – Privacy, Records and Litigation. 



Privacy Policies, Terms of Service, and PIAs! Oh My! (09/20/2013)

Before you can launch or significantly modify new technology systems or engage in other online activities (including creating social media accounts and developing agency mobile apps), you need to determine the risks and effects of collecting, maintaining, and disseminating Personally Identifiable Information (PII) online.



Making Mobile Gov: User Experience Recommendations (09/19/2013)

 Mobile UX Guidelines and Recommendations developed by the Mobile Gov Community of Practice.



Communication is Key in Measuring Customer Experience (09/20/2013)

Want to improve Customer Experience in your agency? Communication is key.          



Usability Testers Unite! Join Our Community (09/17/2013) 

The First Fridays Usability Program has taught dozens of agencies how to conduct usability tests. To learn more join their monthly group to talk about how to run these tests, and make them better. 



What We’re Reading: Social Media (09/16/2013)

Eight social media articles for your professional development including:

  • ReadWrite: Memo To GitHub: It’s Time To Stop Geeking Out
  • Social Media Today: SEO for Video Tutorials



Conferences and Calls for Participation


Publisher: CRC Press, Taylor & Francis Group


Book’s Title: Information and Communication Technologies in Public Administration: Innovations from Developed Countries

A book edited by:Christopher G. Reddick, University of San Antonio Texas, U.S.A. and Leonidas G. Anthopoulos, Technological Education Institute of Thessaly, Greece

[More information on:  http://dde.teilar.gr/main.aspx?category=402&UICulture=en-US]


For more than two decades, governments in developed countries have used Information and Communications Technologies (ICT) to change public sector organizations. ICT has been used to improve the performance in delivering effective or highly sophisticated public services; reengineering or optimizing their internal organization and processes; engaging social participation and dialogue; opening policy making and internal outcomes to the public; and enhancing public sector’s efficiency in general. These efforts are mainly based on governments using ICT for strategic and program planning by impacting citizens and businesses. These efforts have been commonly branded as electronic government (e-Government). Time showed that these government acts have evolved from “e” to “connected”, then to “transforming” and now to “open” [Government], and this evolution keeps going.

Public administration and ICT efforts have dramatically changed the way governments interact with citizens and businesses. This book aims to explore the impact of this evolution via examining intra-organizational results with regards to internal public sector change management; inter-organizational affects with regard to cross-border developments, supra-national or international collaboration and affairs’ changes; social outcomes concerning service delivery improvements, adoption and engagement, trust and privacy; business outcomes with regard to ICT industry engagement in this arena; and academic involvement with regard to innovative technological developments.

In this order, the aim of this book is to illustrate the theoretical context, the existing state and current issues and trends, accompanied by innovative and forthcoming developments (norms, policies, and standards) in public administration with regard to the ICT. More specifically, it will not just examine e-Government domain, but it will depict innovative solutions with added value and impact to the public administration through ICT. In this order, theoretical chapters, empirical evidence and selected case studies from leading scholars and practitioners in the field showing the “big picture” of public administration and ICT in developed countries will be examined in this book.


This book aims to illustrate recent and innovative issues in regards to public administration and ICT. In order to capture the “big picture,” facts and trends from the developed world will be requested and address the following research questions:

1) How Has Public Administration and ICT Evolved? Theoretical Perspectives

Chapters will deal with recent ICT trends in the public administration, such as adoption and user satisfaction, big and linked data management in the public sector, social media utilization for a more effective democracy, standardization and ontologies, inclusion and participation, and so forth. Literature reviews would also be welcome in order to explore the existing major schools of thought in ICT and public administration and their recent perspectives to this domain. Additionally, criticisms with regard to existing failures in meeting citizen expectations and project effective management will be analyzed. For instance, governments have not succeeded in solving existing human problems effectively (i.e., poverty and peace), why should we expect them to succeed in e-Government missions?

2) Who perform best? Cases from the Developed Countries

Chapters with respective successful cases from the developed countries will be requested to illustrate how the academy and industry have succeeded in meeting government ICT in local and central government as well as supranational and international affairs in this context. Moreover, frameworks and data regarding standardization and performance measurement at national, supranational and international levels will be welcome in this book’s part and show how ICT in public administration has progressed and what findings are extracted.

3) What’s coming up next? Trends and Innovative Prospects

Chapters with innovative approaches and ideas that can lead to the next generation of ICT solutions in public administration will be presented. Cutting edge research projects will be also welcome in this book’s part. Moreover, solutions with regard to recent crucial issues such as electronic identification (eID), privacy protection and customized/personalized service delivery will be especially welcome.


The audience for this book is students, researchers, public sector professionals and managers in public administration/management programs across the developed world, with a focus on North America, Europe, Australia, and Japan. There will be a third market of information systems students that are interested in the technologies needed to create more efficient and effective governments. On the other hand, professionals and managers from both the private and public sectors are expected to be interested in this book due to the continuous analysis of existing and forthcoming e-strategies (i.e., recent European Digital Agenda and Horizon 2020 planning, management and implementation).


Topics to be discussed in this book include (but are not limited to) the following:

PART A: How Has Public Administration and ICT Evolved? Theoretical Perspectives

  • Schools of thought and challenges to e-Government theory
  • Skepticism with regard to existing achievements compared to expectations from ICT in public administration: analysis of failures and proposed solutions
  • Social media. How the power of masses impact governments and public administration?
  • Big and linked data management
  • Openness (policies, openness, transparency, open data, open source, open innovation, etc.)
  • Transformation, personalization, interconnection and future promises
  • Rising challenges and threats in ICT and public administration

PART B: Who perform best? Cases from the Developed Countries

  • Innovations in Developed counties
  • Case study of Public Administration and ICT issues in the U.S.
  • Case study of Innovations in Public Administration and ICT in Europe
  • Comparative case study of experiences in U.S., U.K., Europe, and Australia
  • Asian Innovations in Public Administration and ICT

PART C: What’s coming up next? Trends and Innovative Prospects

  • Research Innovations and trends
  • Innovative ideas that attract scientific attention (i.e., big, linked and open/next data management)
  • Social media and social networking capitalization exemplars and platforms that enhance citizen engagement, establish e-service execution, etc.
  • The role of the cloud services in public administration
  • Approaches to recent public administration challenges (i.e., eID, privacy, security, transparency, cross-government affairs etc.)


Prospective authors should email chris.reddick@utsa.edu and lanthopo@teilar.gr a copy of a 250 word proposed chapter abstract on or before December 1, 2013. Their chapter proposal should clearly outline the topic that the author(s) would like to examine and how the topic relates to one of the three themes noted above. Author(s) of accepted chapter proposals will be notified by December 15, 2013.

 Full chapters for this book on Information and Communication Technologies in Public Administration: Innovations from Developed Countries must be submitted on or before February 28, 2014. All submissions must be original and may not be under review by another publication. Results of the peer reviews will be announced to authors by June 1, 2014. The final copy of their chapter will be due by August 1, 2014.

INTERESTED AUTHORS SHOULD CONSULT THE PUBLISHER’s GUIDELINES FOR MANUSCRIPT SUBMISSIONS at http://www.crcpress.com/resources/authors.  All submitted chapters will be reviewed on a double-blind, peer review basis.

PUBLISHER: CRC PRESS, Taylor & Francis Group.


Chapter Proposals Due:                                        December 1, 2013 Notification of Accepted Chapter Proposals:          December 15, 2013 Full Chapters Due:                                                 February 28, 2014 Peer Review Results:                                             June 1, 2014 Final Revised Chapters Due:                                 August 1, 2014


INQUIRIES AND SUBMISSIONS SHOULD BE EMAILED TO Christopher G. Reddick, University of San Antonio Texas, U.S.A. E-mail:  chris.reddick@utsa.edu


Leonidas G. Anthopoulos, Technological Education Institute of Thessaly, Greece E-mail: lanthopo@teilar.gr

Central and Eastern European eGov Days 2014 

eGovernment:Driver or Stumbling Block for European Integration?

National University of Public Service and Andrássy University Budapest 

Ten years ago, large parts of Central and Eastern Europe joined the European Union thereby ending half a century of division of the European continent. For the past decade, the Austrian Computer Society has organized the Eastern European eGov Days providing a platform for knowledge transfer and exchange in both directions. 

The current organizers are Andrássy University Budapest (AUB), Austrian Computer Society (OCG), Austrian Federal Chancellery/Institute for State Organization and Administrative Reform (IfSV), Austrian Institute for European Law and Policy (AIELP), National University of Public Service Budapest (NUPS), University of Public Administration and Finance Ludwigsburg (HVF). 

This conference will be held in celebrating the 25th anniversary of the partnership between the institutions, which are now NUPS and HVF both educating civil servants of Hungary and Baden-Württemberg, respectively. 


The general topic of the conference, “eGovernment: Driver or Stumbling Block for European Integration?”, puts eGovernment initiatives into a European perspective, as most of the framework applicable to government services is created or influenced on the European level. Also, European integration and increased mobility within a united Europe requires interoperable government eServices. Furthermore, an increasing number of eServices are being offered by the European Union themselves. 

Papers are solicited in all areas of applying IT to the Public Sector; the conference will particularly focus on, but not limit itself to, the following topics: 

  • Identity management for individuals, 
  • Privacy and data protection (including Cyber Security), 
  • Open data, 
  • eDemocracy, 
  • eTools to help establish a European public space, 
  • Legal aspects of eGovernment, 
  • Economic and social impact of eGovernment, 
  • Transparency and anti-corruption 
  • Smart cities. 

The conference language will be English. Papers will be subjected to a double-blind review process and published by the Austrian Computer Society.


A two-stage selection process is to apply: 

  • Nov 30, 2013- Abstract submission (approx. 200 words), not reviewed formally but checked whether they are in scope 
  • December 15, 2013- Notification of whether the abstract is in scope 
  • Jan 31, 2014- Paper submission (max. 10 pages), double blind full paper review according to scientific standards 
  • Feb 28, 2014- Reviews out 
  • March 23, 2014- “Camera-ready” papers due (standard OCG format available) 
  • April 27, 2014- Volume available 
  • May 8-9, 2014- Conference

Please submit your abstracts/papers to ceeegovdays@hs-ludwigsburg.de.    A template will be made available for the paper preparation and can be found on the website of the conference before December 15, 2013.

CFP - Policy practice and digital science: Integrating complex systems, social simulation and public administration in policy research


This explosive growth in data, computational power, and social media creates new opportunities for policy-making and research. To take advantage of these development in the digital world new approaches, concepts, instruments and methods are needed which are able to deal with societal and computational complexity. This requires the knowledge traditionally found in different disciplines including public administration, policy analyses, information systems, complex systems and computer science. The aim of this book is to provide the foundation for this new interdisciplinary field in which various traditional disciplines are blending.

This books aims at being the first comprehensive book in which the various development and disciplines will be covered from the complete policy-making perspective. A wide range of aspects for social and professional networking and multidisciplinary constituency building along the axes of technology, participative processes, governance, policy modelling, social simulation and visualisation. This should result in a comprehensive overview of the foundations, theories, models, approaches, applications and developments in this domain. 

The type of contributions can be new approaches, concepts, instruments and methods are needed, theoretical and modelling foundations, cross-disciplinary research and best practices or comparative studies.


  • Modelling approaches and combination of modeling approaches to solve policy problems
  • Agent-based modeling, simulation, social network modeling and analysis
  • Use of information communication technologies for social computing
  • Complex system, complex adaptive systems
  • Policy informatics, evidence-based policy, foundation and changes in policy making
  • Policy formulation, implementation, execution, evaluation
  • Computational sciences
  • Prediction, Policy and Planning, Environment
  • Social Systems, Economics and Finance 
  • Public-Private service Networks 
  • Complexity thinking and methodological, influence and practice challenges
  • Conceptual frameworks
  • Influence of Web.2.0, public engagements, community of practices
  • Crowdsourcing, experts involvement
  • Use of open data in policy making
  • Evolution, designing, morphing
  • Achievements of Web service networks
  • Web 3.0, issues, results, and challenges
  • The impact of agent technologies on policy modelling
  • Integrating different models (discrete, dynamics, ..)
  • Agent-based experimenting, dynamics and validations
  • Visualization, dissemination and communication

IMPORTANT DATES Authors are encouraged to submit an abstract for appropriateness with the book to m.f.w.h.a.janssen@tudelft.nl and A.Deljoo@tudelft.nl.

  • Chapter submission deadline: 15 December 2013
  • Acceptance notification: 15 February 2014
  • *Camera ready submission: 1 April 2014

EDITORS Marijn Janssen, Delft University of Technology, the Netherlands Maria Wimmer, University of Koblenz-Landau, Germany Ameneh Deljoo, Delft University of Technology, the Netherlands

SUBMISSION This book is scheduled to be published by Springer Science in the Public Administration and Information Technology series edited Christopher G. Reddick. (http://www.springer.com/series/10796).


European Conference on Information Systems (ECIS) 2014

Call for Papers 

Track 23: The Digital Public Sector

9-11 June, 2014

Tel Aviv, Israel

The track theme on “The Digital Public Sector” invites submissions related to the internal as well as the external IS perspectives on public sector digitalization. Information systems in the public sector represent both traditional IS research perspectives in relation to implementation and use, as well as novel themes driven by the emergence of new technologies and behaviors of use of information and communication technologies (ICT) among citizens and public sector institutions.

 Big data, open data, and social media represent key research challenges in the core domain of IS. With the increase of digitization in society, the pressure on the public sector to digitize its interaction and work processes have increased too. Citizens expect that they can access public institutions anytime and anywhere using a variety of digital tools. In their daily life, digital modes of interaction are important to citizens. Most of these interactions are driven by unstructured platforms that do not necessarily fit the more formal and bureaucratic mode of communication customary of public institutions. This represents a challenge both for citizens and for public sector.

 The public sector has for decades invested in ICT to streamline its processes. This is not visible to citizens because it is running in the background, only providing a fraction of high quality digital services that represent real value to the citizens. A perspective that is less explored, pertains to the implications of the increased pressure on public institutions when interactions with citizens become more direct thanks to digitalization.

 A topic of inquiry that is still to be explored and understood in the domain of public sector ICT is the emergence of open data. Some governments provide open data sets and data streams that can be utilized by private businesses and citizens. Open data challenges the public sectors’ data monopoly and along with new opportunities also generate new types of threats related to security and privacy.

 TOPICS OF INTEREST. Possible topics include, but are not limited to:

  • Digital-analog work balance in public sector
  • Business models for the digital public sector
  • E-government policy, implementation and practice
  • The digital civil servant – government driven by robots and business intelligence
  • Public sector and emerging technologies – bureaucracy and innovation
  • Multi-channel interaction with citizens
  • Mechanisms for increased uptake of e-services among citizens
  • Regulatory enforcement as digitalization driver
  • Community – based public service models
  • Co-development of e-services utilizing open data from public sector
  • Smart Cities
  • Business models for open data provision
  • Risks and opportunities related to public big data
  • Data and process interoperability guidelines
  • Public information processing (data and text mining, sentiment analysis, reputation management)
  • Strategies, use and implications of cloud computing in the public sector


Paper Submission begins: 1 November, 2013 Call for Papers Submission Deadline Date: 8 December, 2013 Notification of acceptance: 3 March, 2014 Panel submission deadline: 5 March, 2014 Final version of accepted papers due: 30 March, 2014 Early Bird Registration closes: 16 April, 2014


Best papers will be fast tracked at Transforming Government: People, Process and Policy

Track Chairs

Helle Zinner Henriksen, Copenhagen Business School (corresponding track chair)hzh.itm@cbs.dk

Kim Normann Andersen, Aalborg University kandersen@dps.aau.dk

Marijn Janssen, Delft University of Technology, The NetherlandsM.F.W.H.A.Janssen@tudelft.nl



Digital Public Sector Evolution: Big Data, Smart Cities, and Open Innovation. Milan, Italy, 15 December 2013

You are invited to submit a paper for presentation and discussion at the 2013 pre-ICIS Special Interest Group (SIG) eGovernment workshop, to be held on 15 December 2013, in Milan, Italy.

The general objective of SIG eGovernment is to promote quality and relevance in eGovernment research. As previous SIG eGovernment pre-ICIS workshops, this workshop is dedicated to open discussions about the most important issues today, theoretical streams and different possible ways forward. The focus of the workshop is informed discussion.


This year, the workshop aims to focus on Digital Public Sector Evolution: Big Data, Smart Cities, and Open Innovation. As increasing demands are put on actors involved in eGovernment policies and services (governmental agencies, companies, and NGOs), the digital public sector is faced with challenges related to making sense of increasing amounts of data, to governing complex metropolitan systems, and to opening up its information infrastructure to citizens.

This workshop tackles the new development on eGovernment, bringing together academic perspectives from the areas of management information systems, public administration and social sciences, as well as from the practitioner areas.

Questions to be examined include (but are not limited to):

  • Big data in eGovernment;
  • Open data in eGovernment;
  • Smart Cities;
  • Social media and eGovernment services;
  • Open innovation in eGovernment;
  • eGovernment and eParticipation;
  • Citizen-centric eGovernment;
  • User-driven eGovernment design, management, and implementation;
  • Transparency and openness in eGovernment services;
  • What is the relationship of eGovernment with new areas such as eParticipation and old ones such as eLearning, eBusiness, and eHealth;
  • What is the relationship of eGovernment with the wider IS research area;
  • Engaging stakeholders in eGovernment research;
  • Challenges of open-source and open-standard solutions in eGovernment;


We welcome full research papers, research in progress, and discussion papers. Full papers should be max 5000 words. Discussion papers may be short, just a few pages, but should clearly and distinctly address one or more issues pertinent to eGovernment research including research methods and quality as well as focus of studies. Papers should be designed to support in-depth discussions of one of these issues during the workshop. The workshop papers will be clustered and each session will discuss a small set of papers focusing on similar or related issues.

 Each submission will be reviewed by the workshop co-chairs and at least one external reviewer. The submission will not be published as proceedings, and the authors will retain full authorship rights. File Format: Word

Please submit your papers to: sigegov13@gmail.com

 Details of the programme will be made available online.


  • Submissions due: October 20, 2013
  • Notification of Acceptance: October 28, 2013.

 For any questions, please contact:Rony Medaglia (Workshop chair), Copenhagen Business School, rony@cbs.dk

CALL FOR CHAPTERS  User-Centric Technology Design for Nonprofit and Civic Engagements 

A Book Edited by Dr. Saqib Saeed (Bahria University Islamabad, Pakistan)  To be published by Springer Public Administration and Information Technology Series http://www.springer.com/series/10796 


Recently Non-profit settings have got attention of general public as state institutions are reducing their responsibilities towards citizens. In order to indulge in effective work, such social settings need to communicate and coordinate effectively. However, such settings are typically characterized by a lack of resources, an absence of formal hierarchical structures and differences in languages and culture among the activists. Modern technologies could help nonprofit networks in improving their working. Technology support for nonprofit sector is an important field of research not only due to the increased political importance of this sector in a globalizing world but also due to their organizational characteristics. In order to design appropriate technological support for such settings, it is important to understand their work practices, which widely differ from traditional business organizations.  This book aims to strengthen the body of knowledge by providing user studies and concepts related to user centered technology design process for nonprofit settings. Ethnographic studies and user-centered evaluation of IT artifacts in practice, will help to better understand the design requirements of such settings. This book will include chapters from leading scholars and practitioners on the technology design process examining human centered factors. The chapters will focus on developed and developing countries as they both have unique issues in technology design.  The objective of the proposed book is to invite ideas, suggestions and recommendations and publish high quality contributions examining the inherent issues, technology design implications, user experiences and guidelines for technology appropriation in non-profit settings. 


Topics to be discussed in this book include (but are not limited to) the following: 

• Technology Appropriation in Nonprofit Organizations  • Empirical Studies of Technology Usage in Nonprofit Settings  • Open Sources Systems and Nonprofit Organizations  • Web 2.0 and Nonprofit Organizations  • Evaluation of IT Systems in Practice  • Technology based Collaboration among Nonprofit Organizations  • Technology for Advocacy and Mobilization Campaigns  • Technology based Communication among Nonprofit Stakeholders  • IT and Knowledge Management in Nonprofit Settings  • System Usability Issues of Nonprofit Settings 


Proposal Submission: 30 September 2013  Proposal Acceptance/Rejection Notification: 5 October 2013  Full Chapter Submission: 30 October 2013 

Inquiries and submissions can be forwarded electronically (Word document) to:  Dr. Saqib Saeed  e-mail: saqib.saeed@gmail.com 


Job opportunities

Faculty Employment Opportunity

The University of Washington is committed to being one of the top information schools in the world. As part of this effort, we seek outstanding individuals to join our exceptional, interdisciplinary faculty. These new colleagues join a faculty eager to participate in a broad-based, inclusive Information School with academic programs at the bachelors, masters, and doctoral levels. Faculty in the Information School teach across all programs.

Information Management - Assistant Professor

Posted: 8/14/2013 Deadline to Apply: 10/15/2013

The UW Information School is broadening and deepening its program in information management. We seek a creative, energetic, forward-thinking individual to catalyze this growth. This individual should have a strong commitment to excellence in both research and teaching and be excited by and able to thrive in a diverse, intellectually stimulating, multi-disciplinary environment.

All areas of information management and related fields are welcomed. Specializations of particular interest include:

  • Management of the informational triad of organizations, technology, and people
  • Social, individual, cultural, political, international, and global aspects of information management
  • Aspects and specifics of public, non-profit, and private-sector information management
  • Informational aspects of service management and design
  • Informational aspects of innovation and transformation management
  • Institutional/enterprise analysis and design of systems of information
  • Information management and social media/social networking
  • Strategic planning and evaluation of systems of information
  • Information analytics including business intelligence, data mining, and information visualization
  • Information ethics
  • Information economics

Our new colleague will join a broad-based, inclusive information school. Faculty members teach across programs. University of Washington faculty engage in teaching, research and service. Candidates should show a commitment to bridging research and practice. This is a full-time 9-month appointment anticipated at the rank of Assistant Professor commensurate with qualifications and experience. Applicants must have a Ph.D. or equivalent degree by date of appointment.

Review of applications will begin October 15, 2013 and continue until the position is filled. Selected candidates will be invited for campus visits. The University of Washington is an affirmative action, equal opportunity employer. The University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans.

Applicants may find further information about the Information School at ischool.uw.edu.Application packages should include: CV, a letter of intent, statement of research and teaching as well as a diversity statement (see below), names and contact information for three referees, and one sample of the applicant’s publications in PDF. These should be sent via email, with“Information Management” in the subject line, to:

Dr. Hans J Scholl (iApply@uw.edu) Chair, IM Search Committee UW, Information School Box 352840

Seattle, WA 98195-2840 206-543-3396

Diversity Statement: The UW iSchool seeks top scholars in its faculty searches. Diversity is a core value and foundational concept in the Information School, and we are committed to building an inclusive and diverse faculty, staff, and student community. Please describe your experiences with diversity in your research, teaching and service, and/or your potential to bring diversity to the iSchool and the information field. Discuss your potential to mentor and educate students who will serve diverse populations.

For your reference please consult the UW iSchool’s diversity webpages: http://ischool.uw.edu/diversity/statement


Funding opportunities


For funding opportunities in Mexico, please check the website of the Consejo Nacional de Ciencia y Tecnología (CONACYT). The CONACYT performs the role in Mexico as the National Science Foundation in the U.S. Here is the direct link to new calls: http://www.conacyt.mx/Convocatorias/Paginas/default.aspx  

Other Resources

Mobile Code Sharing Catalog Snippet: Leaflet (10/25/2013) 

Check out Leaflet, available on the Mobile Code Sharing Catalog, a modern open-source JavaScript library for mobile-friendly interactive maps.http://blog.howto.gov/2013/10/25/mobile-code-sharing-catalog-snippet-leaflet/

E-Government Reference Library (EGRL 8.0) Published - now with 5,050 References

Dr. Hans Jochen Scholl and group published version 8.0 of the e-Gov Reference Library (EGRL), which now contains 5,050 references of predominantly English language, peer-reviewed work in the study domains of electronic government and electronic governance. The number of qualifying references in the library has increased by 376, or 8 percent over version 7.5 (December 15, 2011). The e-Gov Reference Library has developed into an indispensable tool for e-Gov scholars. In particular, reviewing paper submissions was reported to now heavily rely on this reference library. Packaged in a 10 MB zip file, bibTeX, EndNote, and Zotero versions along with PDF, text, and rtf versions are available. For further information please visit:http://faculty.washington.edu/jscholl/2012/06/13

Onlineitdegree.net a useful online resource

Onlineitdegree.net was created as an online informational resource for individuals looking to pursue IT Degree-related education and careers. Over the years, we have compiled a great many resources that span the realm of information science, including programming languages, computer software and software engineering, and information systems. Our goal with these resources is to contribute to and benefit one’s study of IT, whether in the classroom or professional world notwithstanding. In addition, we provide information on current job market trends and what educational paths would be sufficient for one looking to carve out a career in information technology.  You can find all the resources @ http://www.onlineitdegree.net